Have a question, need help with your account, or just want to say hello? Our support team is here for you — around the clock, every single day.
For general inquiries, account questions, or technical issues. We typically respond within a few hours.
Need instant help? Our live chat agents are available 24/7 directly within your trading dashboard. Log in to start a conversation.
Many common questions are already answered in our comprehensive FAQ section. It's a great place to start.
We know that when you're dealing with money — especially in the fast-moving world of cryptocurrency — waiting days for a support reply simply isn't acceptable. That's why we've built our customer service team to be responsive, knowledgeable, and actually helpful (not just reading from a script).
Whether your question is about deposits, withdrawals, platform features, or something you noticed during a trade, our team is trained to assist with real answers. No runaround, no passing you between departments five times. We take every inquiry seriously because we understand that behind every support ticket is a real person who trusted us with their investment.
If you're reaching out about a technical issue, it's helpful to include your registered email address and a brief description of what happened. Screenshots are always welcome — they help us diagnose problems faster. For account-related queries, please make sure you're contacting us from the email associated with your account for security verification purposes.
Interested in partnering with us, exploring affiliate opportunities, or discussing media inquiries? We'd love to hear from you. Please send business-related emails to our partnerships team, and we'll get back to you within 48 business hours.
Email: partnerships@the-blackrosefinbitnex.com
For press and media requests, please include your outlet name and deadline in the subject line so we can prioritize accordingly.