We take your privacy seriously. This policy explains exactly what data we collect, why we collect it, and how we protect it.
Welcome to the Blackrose Finbitnex Privacy Policy. This document describes how we collect, use, store, and protect your personal information when you visit our website, create an account, or use our trading platform and related services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regional regulations.
By accessing or using the Blackrose Finbitnex platform, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
Personal Information You Provide: When you create an account, we collect information such as your full name, email address, phone number, country of residence, and date of birth. If you fund your account, we may also collect payment information including bank account details, credit/debit card numbers, or cryptocurrency wallet addresses. This information is necessary to verify your identity, process transactions, and comply with regulatory requirements.
Automatically Collected Information: When you visit our website or use our platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and clickstream data. This information helps us understand how users interact with our platform so we can improve the experience.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to personalize your experience, remember your preferences, analyze site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some functionality of our platform.
We use the information we collect for the following purposes: to create and manage your trading account; to verify your identity in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations; to process deposits, trades, and withdrawals; to communicate important account updates, security alerts, and service changes; to improve and optimize our platform's performance and user experience; to provide customer support and respond to your inquiries; to detect, prevent, and investigate fraud, unauthorized access, and other prohibited activities; and to comply with legal obligations and regulatory requirements applicable to our operations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Period. However, we may share your data with the following categories of third parties when necessary: regulated partner brokers who execute trades on your behalf; payment processors who facilitate deposits and withdrawals; identity verification providers who help us comply with KYC/AML requirements; cloud infrastructure providers who host our platform; and legal authorities or regulators when required by law, subpoena, or legal process.
All third-party partners are contractually obligated to handle your data securely and in accordance with applicable privacy laws. We conduct due diligence on our partners and require them to maintain data protection standards that are consistent with our own.
Protecting your data is something we take incredibly seriously. We implement industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, two-factor authentication (2FA) for account access, regular security audits and vulnerability assessments, access controls and employee data handling policies, and intrusion detection and monitoring systems that operate around the clock.
While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying affected users in the event of any data breach, in accordance with applicable legal requirements.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Account data is typically retained for the duration of your active account plus a period of five years after account closure to comply with financial regulatory requirements. If you request deletion of your data, we will process your request in accordance with applicable laws, though some information may need to be retained for legal or compliance purposes.
Depending on your jurisdiction, you may have the following rights regarding your personal data: the right to access and obtain a copy of your data; the right to rectify inaccurate or incomplete information; the right to request erasure of your data (subject to legal retention requirements); the right to restrict or object to certain types of processing; the right to data portability; and the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@the-blackrosefinbitnex.com. We will respond to valid requests within 30 days, or within the timeframe required by applicable law.
As a globally available platform, your data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent mechanisms — to protect your information in accordance with applicable data protection laws.
Our platform and services are not intended for individuals under the age of 18 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our systems.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make significant changes, we will notify you by posting a prominent notice on our website or sending a direct notification to your registered email address. The "Last Updated" date at the top of this page indicates the most recent revision.
If you have any questions, concerns, or requests related to this privacy policy or the handling of your personal data, please contact our privacy team at privacy@the-blackrosefinbitnex.com. You may also reach our general support team via the Contact Us page.